We respect your privacy and are committed to protecting your personal information.
Your information is collected, used, and safeguarded responsibly to ensure secure, transparent, and reliable services.
This Payment and Refund Policy outlines the terms governing payments, cancellations, and refunds for services provided by Dewood International Pvt. Ltd. By engaging our import and export services, you agree to the terms outlined below.
Payments for our services, including product sourcing, export management, customs clearance, and logistics coordination, must be made as per the agreed terms specified in the quotation or service agreement. We accept payments through approved bank transfers and other mutually agreed payment methods.
Certain services may require an advance payment or deposit before processing begins. The applicable advance percentage will be communicated at the time of quotation and confirmed in writing before work commences.
All prices are quoted in the agreed currency and may be subject to applicable taxes, customs duties, and bank transaction charges, which shall be borne by the client unless otherwise specified.
Cancellations must be requested in writing before the shipment or service has commenced. Once sourcing, documentation, or shipping processes have begun, cancellation may not be possible, or may be subject to deductions for costs already incurred.
Refunds, where applicable, will be assessed on a case-by-case basis depending on the stage of the transaction, costs already incurred, and third-party commitments such as supplier payments, freight bookings, or customs processing fees. Refunds are not guaranteed once a shipment has been dispatched or customs clearance has been initiated.
Approved refunds will be processed within a reasonable timeframe to the original payment method or an alternative method agreed upon with the client. Processing times may vary depending on banking procedures.
Refunds will not be issued for delays or losses caused by incorrect information provided by the client, non-compliance with customs regulations, or circumstances beyond the control of Dewood International Pvt. Ltd., such as natural disasters or regulatory restrictions.
In case of any payment or refund-related disputes, clients are encouraged to contact our team directly to reach a fair and timely resolution.
For any questions regarding payments or refunds, please reach out to our team through the contact details available on our website.
